01What this policy covers
This policy applies to the website, the web and mobile applications, and the services used to run maintenance on your machines (together, the Service). It covers information about people who use the Service and the operational data a plant stores in it.
02Information we collect
- Account details: name, work email, company, designation and the plant details you enter at signup.
- Users added by your administrator: name, role, trade, shift and login identifiers.
- Plant data: machines, components, manuals, breakdown reports, photos, voice notes, checklists, work orders, spares and readings.
- Sensor and PLC data you choose to connect, such as vibration, temperature, current and run hours.
- Technical data: device type, app version, IP address and logs needed to keep the Service secure and working.
03How we use information
- To provide the Service: show machine histories, route breakdown alerts, schedule PM tasks and calculate reports.
- To run the AI Breakdown Predictor on your own plant data and show the evidence behind each warning.
- To send account emails such as login credentials, alerts you configure, and billing notices.
- To provide support, fix faults and improve reliability.
- To meet legal obligations.
04Plant data belongs to you
Your plant data is yours. We process it only to provide the Service to you. We do not sell plant data or personal data, and we do not share it with advertisers.
Prediction models for your plant are trained on your plant data. We do not use one customer's identifiable plant data to serve another customer.
05Voice notes and photos
Voice notes are transcribed so technicians can read them. The original audio and photos are stored with the breakdown record and can be deleted by your administrator. Operators should avoid recording people's faces or personal details in photos.
06Sharing with service providers
We use carefully chosen providers for cloud hosting, email delivery, messaging and payment processing. They act on our instructions, under contracts that require confidentiality and security, and only receive the data needed for their task.
07Security
- Data is encrypted in transit (TLS) and at rest.
- Access is role based. Operators, technicians, managers and contractors see only what their role allows.
- The AI Breakdown Predictor and sensor connections are read only and never write to a PLC or machine.
- Backups are taken daily and access to production systems is logged.
08Retention
Account and plant data are kept while your subscription is active. After cancellation, data is kept for 60 days so you can export it, then deleted from active systems. Backups roll off within a further 30 days. Records we must keep by law, such as invoices, are kept for the required period.
09Your rights
You can ask to access, correct, export or delete personal data. Administrators can export plant data in Excel or CSV at any time. Requests can be made through the contact page and are answered within 30 days.
10Cookies
The website uses only the cookies needed for it to work, such as the session cookie that checks the security question on forms. We do not use advertising cookies.
11Changes to this policy
If we change this policy in a way that affects how plant data is used, account administrators will be told by email before the change takes effect.
Questions about this page can be sent through the contact page.